Frequently Asked Questions (FAQ)
Order and Payment
How can I place an order?
You can select the product you want, add it to your cart, and then complete your order by following the payment steps from the cart page. You can also shop at our store in Konya Forum Kampüs AVM if you prefer.
Which payment methods can I use?
You can make secure payments with credit cards and debit cards. Payment transactions are carried out through a secure infrastructure.
How do I use a discount code?
You can enter your code in the "Discount code" field on the cart or payment page and apply it.
Shipping and Delivery
When will my order be shipped?
Orders placed before 14:00 are shipped on the same day. The average delivery time is 1-3 business days.
How much is the shipping fee?
Shipping is free for orders 3,000₺ and above. For orders below this amount, a standard shipping fee applies.
What is the delivery time for imported products?
The delivery time for imported products specially brought from abroad may vary between 13 and 50 days. These products are subject to international shipping processes. Products specified as imported in the product description are included in this scope.
How do I track my order?
When your order is shipped, the tracking number will be sent to you via email.
Product and Compatibility
How do I know if the product fits my motorcycle?
Products such as crash bars, frame sliders, radiator guards, and tank pads are manufactured specifically for motorcycle models and years. The compatible brand, model, and year information are specified in the product title and description. If you are unsure, you can contact us and inform us of your motorcycle's model and year.
Are the products original?
All our products are made from high-quality and durable materials. We are an authorized dealer for Altai motorcycles.
Do you provide installation services?
We offer installation and support services at our store in Konya Forum Kampüs AVM. We recommend that products such as crash bars and sliders be installed by an expert service.
Returns and Exchanges
Can I return a product?
You can request a return within 7 days from the delivery date. To request a return, you can contact us via email with your order number.
What should I do if the product arrives faulty or damaged?
In case of a faulty or damaged product, contact us as soon as possible after receiving the product. We will assist you in finding a solution.
Store and Contact
Where is your store located?
We are located at Konya Forum Kampüs AVM, Bosna Hersek, Yeni İstanbul Cd. D:248/J, 42250 Selçuklu/Konya.
What are your working hours?
We are open every day from 09:00 to 22:00.
How can I reach you?
You can reach us via email, Instagram (@motowing.tr), and TikTok (@motowing). For detailed information, you can visit our Contact page.